FREQUENTLY ASKED QUESTIONS
Q: Is the Dining Benefit valid if dining alone?
A: Yes, as a Gourmet member you’re entitled to a 15% discount on the food portion of the bill when dining alone in any participating restaurant.
Q: Can we use two membership cards at one table?
A: Only one membership card may be used per dining table/dining party. The restaurant will therefore only accept one of the cards and give the discount accordingly.
Q: Can I use my membership card for in-room dining?
A: Benefits do not extend to in-room dining, but your membership card will be honoured in all participating restaurants listed in this directory.
Q: I lost my membership card. Is this replaceable?
A: Please contact the Gourmet office on (04) 7022445 and we will issue a replacement membership card with the same expiry date as the original for a small administration fee of AED 79.
Q: Will lost vouchers also be replaced?
A: As all vouchers are extremely valuable, lost or stolen vouchers cannot be replaced.
Q: Are the membership card and vouchers valid during Iftar, Christmas Eve, Christmas Day Lunch, New Year’s Eve, Valentine’s Day and Public Holidays?
A: As the hotel is extremely busy during holiday periods, membership card and vouchers are not valid during these dates, any other promotional events and ‘Blackout Dates.
Q: Can I give my Gourmet Card to someone else to use?
A: The gourmet card is personalised for your use only, however, a supplementary card can be issued to 01 chosen immediate family for regular card holder and a maximum of 03 immediate family member for infinite cardholder upon request.
Q: Will I be able to receive my dining benefit at the restaurant if I have forgotten my card?
A: The Gourmet is your identification as being a member of this exclusive membership club. You must, therefore, present a valid membership card after your meal in order to receive this benefit.C